RETURNS

RETURNS POLICY AND PROCESS

SALLY PHILLIPS OFFERS THE OPPORTUNITY TO RETURN ALL FULL PRICED ITEM/S PURCHASED ONLINE FOR ANY REASON, FOR A REFUND, EXCHANGE OR CREDIT VOUCHER WITHIN 7 DAYS FROM RECEIVING YOUR ORDER. *EXCLUDES LIMITED EDITION PIECES*

YOU MAY EXCHANGE, RECEIVE A CREDIT VOUCHER OR REFUND FOR YOUR SALLY PHILLIPS ONLINE ITEM/S PROVIDED YOU MEET THE BELOW TERMS;

  • ITEM/S RETURNED MUST BE IN NEW, UNWORN, AND UNWASHED CONDITION.
  • ITEM/S MUST BE RETURNED WITHIN 7 DAYS OF RECEIVING YOUR RETURNS AUTHORISATION NUMBER.
  • RETURNS MUST INCLUDE THE ORIGINAL INVOICE AND A COMPLETED SPONLINE RETURNS FORM.
  • PLEASE NOTE: SPECIAL ORDERS ARE UNABLE TO BE RETURNED AS THEY ARE CUSTOM MADE. 

EXCHANGES FOR CHANGE OF MIND OUTSIDE OF THE 7 DAYS WILL NOT BE ACCEPTED.

RETURNS AND EXCHANGES FOR ITEMS ORDERED THROUGH AN APPOINTMENT WITH ONE OF OUR STYLISTS WILL NOT BE ACCEPTED FOR CHANGE OF MIND OR CHANGE OF SIZE, AS THEY ARE MADE TO ORDER.

ONCE YOU PLACE YOUR ORDER YOU COMMIT TO THE GARMENTS AND RETURNS WILL NOT BE ACCEPTED FOR A REFUND. IF YOU HAVE ANY CONCERNS WITH YOUR ORDER, PLEASE EMAIL CUSTOMERCARE@SALLYPHILLIPS.COM.AU.

ANY ITEM/S RETURNED OUTSIDE OUR 7-DAY RETURN PERIOD, OR IN A CONDITION THAT INDICATES BEING WORN OR WASHED IN ANY WAY, INCLUDING MAKE-UP MARKS, WILL NOT BE ACCEPTED FOR RETURN. SALLY PHILLIPS RESERVES THE RIGHT TO REJECT ITEM/S THAT DO NOT COMPLY WITH THE ABOVE TERMS, AND WILL RETURN THE ITEM/S TO SENDER.

SHOULD YOU EXCHANGE THE ITEM/S OR ELECT A CREDIT VOUCHER, SALLY PHILLIPS WILL BEAR THE COST OF THE RETURN POSTAGE PROVIDED YOU MEET THE ABOVE TERMS.WHERE THE CUSTOMER ELECTS A REFUND, THE CUSTOMER WILL BEAR THE COST OF ANY POSTAGE COSTS.

IF YOU WOULD LIKE TO RETURN YOUR ITEM/S, PLEASE EMAIL US VIA CUSTOMERCARE@SALLYPHILLIPS.COM.AU, WITHIN 7 DAYS FROM THE DATE OF DELIVERY AND YOU WILL BE EMAILED A RETURNS AUTHORISATION FORM AND DETAILED INSTRUCTIONS ON RETURNING YOUR ITEM/S.

ONCE A RETURNS AUTHORISATION NUMBER HAS BEEN ISSUED, THE GARMENT MUST BE SENT BACK WITHIN 7 DAYS TO BE ELIGIBLE FOR A REFUND, LESS POSTAGE. ITEMS RETURNED AFTER 7 DAYS WILL RECEIVE CREDIT VOUCHER ONLY.

ONCE THE GARMENT IS RECEIVED AND HAS UNDERGONE A QUALITY CONTROL CHECK TO ENSURE THE GARMENT HAS NOT BEEN WORN, IS IN ORIGINAL CONDITION AND ALL TAGS ARE ATTACHED, THE PURCHASING AMOUNT, LESS POSTAGE, WILL BE REFUNDED TO THE PURCHASER'S ORIGINAL FORM OF PAYMENT I.E. CREDIT CARD OR PAYPAL ACCOUNT.

PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED ONCE YOUR RETURN HAS BEEN RECEIVED.ALL RETURNS MUST TO GO THROUGH ALL APPROPRIATE CHECKS AND CHANNELS, FOR REFUNDS TO BE FINALISED. RETURNED ITEM/S WILL NOT BE ACCEPTED WITHOUT; A RETURNS AUTHORISATION NUMBER, PROOF OF PURCHASE AND A COMPLETED SP RETURNS FORM, ENCLOSED WITHIN RETUNED PARCEL.PLEASE BE AWARE, THAT IN THE EVENT YOU WISH TO RETURN YOUR ITEM/S, THE RESPONSIBILITY FALLS ON THE CUSTOMER TO PAY THE APPROPRIATE POSTAGE / DELIVERY CHARGES TO SEE THE ITEM/S ARE RETURNED BACK TO SALLY PHILLIPS FOR THE REFUND TO BE PROCESSED.ONCE YOUR RETURN HAS BEEN APPROVED YOU WILL RECEIVE A CONFIRMATION EMAIL. IF YOUR RETURN DOES NOT MEET OUR RETURN POLICY REQUIREMENTS YOU WILL BE CONTACTED BY OUR CUSTOMER CARE TEAM.

REFUNDS

ALL REFUNDS ARE CREDITED ONTO THE ORIGINAL FORM OF PAYMENT I.E. CREDIT CARD OR PAYPAL ACCOUNT. PLEASE NOTE CREDIT CARD REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS FOR YOUR BANK TO COMPLETE, DEPENDING ON THEIR PROCESSING TIME. THIS VARIES BETWEEN CARD ISSUERS AND UNFORTUNATELY WE ARE UNABLE TO INFLUENCE THIS.

THE TOTAL AMOUNT OF THE REFUND WILL BE MINUS ANY SHIPPING CHARGES.

IF YOU HAVE USED A GIFT VOUCHER, YOU WILL BE ISSUED WITH A CREDIT VOUCHER VALID FOR 12MONTHS, WHICH IS REDEEMABLE AT THE SALLY PHILLIPS STUDIO AND EBOUTIQUE

EXCHANGES

EXCHANGES ARE SUBJECT TO AVAILABILITY ONCE YOUR ITEM/S ARRIVE BACK TO OUR HEAD OFFICE. EXCHANGES CAN BE MADE FOR ITEMS OF THE SAME VALUE OF YOUR ORIGINAL PURCHASE.

SALE ITEMS

PLEASE CHOOSE CAREFULLY AS SALE PURCHASES ARE FINAL AND CANNOT BE RETURNED, UNLESS DEEMED FAULTY.

FAULTY ITEMS

SALLY PHILLIPS PROVIDES CUSTOMERS WITH PRODUCTS OF THE HIGHEST STANDARD AND QUALITY. IF YOU HAVE UNFORTUNATELY RECEIVED AN ITEM/S WITH A DEFECT PLEASE CONTACT US IMMEDIATELY VIA CUSTOMERCARE@SALLYPHILLIPS.COM.AU AND WE WILL WORK WITH YOU TO RESOLVE THE ISSUE AND FIND A SOLUTION. PLEASE PROVIDE US WITH A BRIEF DESCRIPTION AND UPLOAD A PHOTO OR TWO SHOWING THE DEFECT/FAULT.SALLY PHILLIPS CUSTOMER CARE TEAM WILL NEED TO ASSESS THE ITEM/S BEFORE WE CAN REPAIR OR REPLACE THEM OR ISSUE A REFUND.ITEMS ARE CLASSIFIED AS FAULTY IF THEY ARE RECEIVED DAMAGED, OR WHERE A MANUFACTURING FAULT OCCURS WITHIN TWO MONTHS OF PURCHASE. PLEASE NOTE THAT ITEMS THAT ARE DAMAGED AS A RESULT OF WEAR AND TEAR OR INCORRECT GARMENT CARE ARE NOT CONSIDERED TO BE FAULTY.

COLOURS

SALLY PHILLIPS HAS MADE EVERY EFFORT TO CORRECTLY DISPLAY THE COLOURS OF OUR PRODUCTS ON OUR EBOUTIQUE. HOWEVER, DUE TO THE FACT THAT WE USE FLASH PHOTOGRAPHY, AS WELL AS THE VARIANCES BETWEEN COMPUTER MONITORS, WE CANNOT GUARANTEE THAT YOUR DEVICE WILL DISPLAY A COLOUR, WHICH IS COMPLETELY ACCURATE.

SHOES

PLEASE TRY ON ALL FOOTWEAR ON A CARPETED SURFACE BEFORE GENERAL WEAR. RETURNS OF FOOTWEAR WILL NOT BE ACCEPTED IF THE PRODUCT HAS SCUFF MARKS.

MANUFACTURING FAULTS

SALLY PHILLIPS WILL NEED TO ASSESS ALL ITEMS FOR MANUFACTURING FAULTS.

  • IN THE EVENT A MINOR FAULT IS ESTABLISHED, WE WILL REPAIR THE GOODS.
  • IN THE EVENT WE ARE UNABLE TO REPAIR THE GOODS, OR A MAJOR FAULT IS ESTABLISHED, THE CUSTOMER MAY ELECT TO:
    • REPLACE THE ITEM/S WITH ITEM/S OF THE EXACT SAME VALUE; OR
    • RECEIVE A REFUND.

GIFT VOUCHERS

GIFT VOUCHERS CANNOT BE RETURNED OR REDEEMED FOR CASH.

GIFT VOUCHERS MAY BE USED ONLINE AT WWW.SALLYPHILLIPS.COM.AU OR AT THE SALLY PHILLIPS STUDIO.